About Us
AccentCare is a national leader in home health services, personal care services and hospice care, with innovative partnerships and care models that advance the industry forward. We connect the entire home care continuum — from personal care, medical and non-medical home health, hospice and palliative care, rehabilitation therapy and care management services.
We are driven to provide patients and families with easier access to personalized, high-quality care. AccentCare’s proven operational excellence, paired with compassionate care teams, allows us to deliver consistent, high-quality outcomes for our patients and physician referral partners.
Our 30,000 compassionate professionals across the nation deliver on the promise of exceptional care in more than 250 locations, collectively serving more than 210,000 individuals across 30 states and the District of Columbia.
We have the honor of working with more than 60 of the country’s most prestigious health systems, physician practices and joint venture partners to provide care to more than 200,000 patients and their families each year. AccentCare brings together innovation, technology and clinical excellence to reimagine care.
The company’s approach to care, including proprietary RightPath® disease-specific and special programs, leads the industry in faster starts of care, higher-quality performance and avoidance of unplanned re-hospitalizations.
Among our distinctions, AccentCare has a 4.7-star SHP quality rating for legacy home health agencies, many of which have earned the HomeCare Elite distinction. In addition, all home health and hospice locations are CHAP- or Joint Commission-accredited, with designations from the We Honor Veterans program.
Our Purpose
Reimagining care, together.
Our Vision
We imagine a world where:
Patients and Clients receive the understanding, empathy and excellence they deserve.
Families experience compassionate support from a trusted guide at each step.
Team Members grow, thrive and find inspiration in a supportive work environment.
Communities and Strategic Partners succeed with the help of a comprehensive and responsive partner.
Our Values
Act with integrity.
Be compassionate.
Commit to excellence.
Our Promise to You
We are committed to providing connected, comprehensive and consistent care
We are relentless in our pursuit to reimagine care through innovative delivery models, personalized programs and referral partnerships
We will act as trusted guides with a call to purpose to deliver the best possible outcomes for our patients, families and referral partners.
Our Integrity Commitment
At AccentCare, Integrity is one of our core values, and we are committed to doing the right thing for our employees and our patients, always. We can’t imagine doing it any other way. We strive to provide consistently exceptional care to our patients and their families. Always in compliance with applicable legal requirements and standards. In our efforts to meet these goals, we maintain a comprehensive Compliance Program.
Nationally Recognized Care
The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.
The Community Health Accreditation Partner (CHAP) Standards of Excellence are designed to help ensure patients receive the best care and services possible through their home health and hospice care provider. Through the application of these standards, AccentCare achieves:
- Continuous quality improvement techniques and systems
- Improved safety, satisfaction and outcomes for those we serve
- Cost-efficient and effective community health care delivery
Centers for Medicare and Medicaid Services created the Quality of Patient Care Star Ratings to help provide transparency by comparing the quality of care delivered by various Home Health Agencies (HHAs) and assisting patients and their families in making informed decisions about where they should receive care. When AccentCare, Inc., is rated with 4.7 stars, the choice is easy.
HomeCare Elite is an annual compilation of the most successful home care providers in the United States. This market-leading review from ABILITY Network and DecisionHealth names the top 25 percent of agencies in home health performance measures. The HomeCare Elite also recognizes the Top 100 and Top 500 providers nationwide. And man of AccentCare Inc., locations have been designated on this list every year.
The annual SHPBest™ program was created to acknowledge home health agencies that consistently provide high quality service to their patients. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
Our Diversity, Equity and Inclusion Pledge
We will advance diversity, equity and inclusion in our delivery of care, in our offices and culture, and in the communities we serve. By hearing every voice, honoring every background and embracing the dignity of all, we become the caregivers, coworkers and leaders we aspire to be.
Our Priority: People First
Our purpose, vision, values, and the needs of our workforce and the communities we serve are reflected in our pledge.
Our Workplace
To build upon our vision help our team members grow, thrive, and find inspiration in a supportive work environment, we must focus our attention in creating an inclusive workplace.
Our Community
To build upon our vision to provide understanding, empathy, and excellence in care, we must become active participants in the community by helping increase health equity and access.
Every year, we will strengthen our infrastructure, invest in competency, measure progress, and validate & update our strategies.
Strengthen the Infrastructure
Build a culture and inclusive infrastructure to help elevate the voice of all employees with a special focus on the underrepresented and marginalized.
Invest in Competency
Allocate the resources to increase opportunities for learning, teaching, talking, and listening to each other.
Measure Progress
Collect and report metrics that will impact positively our recruitment, retention, and upward mobility while being transparent in order to build trust.
Validate and Update our Strategy
Engage different voices as we execute our actions by collecting feedback and adapt in order to embrace innovation.
Our care is most compassionate when we empathize and engage with everyone.
We serve our patients, their families, and each other most effectively when all our work environments are safe, respectful, and welcoming.
We are at our very best as trusted guides when we value diverse perspectives, foster open dialogue, and enact change.
We are stronger together when each of us is empowered to grow, to be our unique selves, and to feel a sense of inclusion and belonging.
Cultural Inclusion & Special Programs
We are committed to honoring the beliefs, identities, customs, and cultures of the patients and families we serve. Through special programs, services, and training, we are continuously pursuing education for our staff and personalized care options for our patients and families.
Cultural Inclusion Council
The Cultural Inclusion Council (CIC) was founded out of a desire to honor and respect the diverse communities that AccentCare serves, and to address disparities in access to post-acute health care. The mission of the CIC is to Empower One Another Through Understanding. The purpose of the CIC is to consider the cultural values of all AccentCare patients, provide equitable care that respects what is most important to each individual, improve the community understanding, and educate our staff to ensure that all needs are being met. The CIC oversees the following Special Programs available:
Special Programs
The African American Council (AAC) is a board that focuses on the cultural and demographic needs of the African American community. The local board assesses the community’s needs and informs the communities we serve about hospice and the support it offers to families. The AAC includes members of the local community that may have a clinical background, members of local clergy, politicians who are invested in their community’s needs, and many others.
Holocaust survivors and their loved ones have unique spiritual, cultural and psychosocial needs. Our clinicians and care teams are educated and sensitive to survivor traumas that may resurface during the end-of-life transition. AccentCare caregivers also recognize the unique bonds between the generations in many Holocaust families.
Our care team is committed to working collaboratively to provide end-of-life care that respects Jewish values and religious practices. AccentCare’s Jewish Hospice Services assures you and your family are able to include your Rabbi in the decision-making processes. The AccentCare spiritual care team, which includes Chaplain Rabbis, are available to serve as a member of your care team. We also provide support and assistance with funeral planning, working with a variety of funeral homes and Chevra Kadisha when requested. In addition, AccentCare Hospice offers bereavement services to help family members cope with the loss of their loved one.
We are especially mindful and intentional in providing patient– and family-centered end-of-life care to the Latinx population. We do this through the staffing of culturally-aware staff members who are able to facilitate sensitive conversations and support the patient and family from the time of the informational consent and admission process to the full provision of end-of-life patient care and bereavement support.
Additionally, AccentCare strives to meet the needs of its Latinx population by creating and facilitating psychoeducational and faith-based support groups, as well as aligning with existing community resources to assist with culturally-unique grief and loss issues and caregiver support.
We recognize the importance of having cultural competence to serve the needs of LGBTQ communities. In addition to internal training that all of our staff receive, all of our sites have been formally certified in LGBT cultural competency through SAGE, a non-profit which supports services and advocacy for LGBT elders. We are SAGE Platinum Certified as an organization.
Accentcare is a proud partner of We Honor Veterans, a program designed to show respect and thanks to our nation’s veterans and to honor their wishes at end of life. It was developed as a collaboration between National Hospice & Palliative Care Organization and the Department of Veterans Affairs. Our sites are certified under the 5 levels of We Honor Veterans.
The levels are as follows:
- Provide veteran-centric education for staff and volunteers, and identify patients with military experience
- Build organization capacity to provide quality care for veterans
- Develop and strengthen relationships with VA medical centers and other veteran organizations
- Increase access and improve the quality of care for veterans in your community
- Focus on the Vietnam era and soul injury for a deeper understanding of the psyche of a returning veteran
Community Outreach | Foundations
Our commitment to caring for others continues beyond the plan of care. AccentCare’s Community Outreach and Foundation programs include serving and giving back to patients, employees and communities.
Our Leadership Team
All members of our executive leadership team are steeped in health care experience across a variety of functions including operations, consulting, medical practice, insurance, finance, legal and organizational development.
STEPHAN S. RODGERS
CHIEF EXECUTIVE OFFICER
Stephan Rodgers is the Chief Executive Officer of AccentCare®. He has over 25 years of health care experience including home care, insurance, consulting and employee benefits.
CHRIS DIMOS
CHIEF OPERATING OFFICER
Chris Dimos is Chief Operating Officer for AccentCare®. Prior, he was the President of Retail at McKesson Pharmaceutical Solutions and Services.
TAD KENDALL
CHIEF GROWTH OFFICER
Tad Kendall has over 25 years of health care leadership experience, principally leading high-trajectory, innovative organizations.
RYAN SOLOMON
CHIEF FINANCIAL OFFICER
Ryan Solomon is Chief Financial Officer of AccentCare®. He has over 15 years of finance experience.
DAVID COOK
CHIEF PEOPLE OFFICER
David Cook is the Chief People Officer of AccentCare®. He has almost three decades of HR support, leadership, and executive experience.
TIMOTHY RYAN
GENERAL COUNSEL
Timothy Ryan is General Counsel for AccentCare®. He has over 30 years of legal experience, the majority of which have been in the health care industry.
KATY BLACK
CHIEF OF STAFF
Katy Black is Chief of Staff for AccentCare®. She has over 15 years of health care experience. Prior to joining AccentCare, Ms. Black was Vice President and Chief of Staff for Tenet health care.
SARA CASTILLO, RN
CHIEF QUALITY OFFICER
Sara Castillo, Senior Vice President and Chief Quality Officer for AccentCare®, has over 25 years of experience in clinical operations, policy, programs, quality performance, and education in both acute and post-acute health care.
JENNIFER NYCZ, MSN, RN, CHPN
CHIEF CLINICAL OPERATIONS OFFICER
Jennifer Nycz is Chief Clinical Operations Officer for AccentCare®. She has over 23 years of health care experience and more than a decade in Hospice Care.
SAMIA HADDAD
CHIEF COMPLIANCE OFFICER
Samia Haddad is Chief Compliance Officer for AccentCare®. She has over 20 years of health care senior-level experience.
BALAKRISHNAN NATARAJAN, MD
CHIEF MEDICAL OFFICER, HOSPICE; PRESIDENT | ACCENTCARE MEDICAL GROUP
Dr. Natarajan is a graduate of Northwestern University Medical School and has been the Chief Medical Officer of Seasons, now AccentCare Hospice, since 2005.
NATALIE PAGORIA, MD, MBA
CHIEF MEDICAL OFFICER, HOME HEALTH AND INNOVATIONS
Dr. Pagoria is the Chief Medical Officer, Home Health and Innovations, for AccentCare®. She is a family medicine physician with over 20 years of community health and clinical experience.
ADAM PURSELLEY
EXECUTIVE VICE PRESIDENT, SHARED SERVICE CENTER
Adam Purselley is Executive Vice President, Shared Service Center, for AccentCare®. He is a senior executive with more than 15 years of leadership, operations, and process improvement experience.
In the News
See AccentCare in the news to learn how we’re working to improve quality of living with innovative health care solutions.