Thursday Update

Today I had the opportunity to participate in a video Town Hall with our Hospice line of business. Nearly 200 of your colleagues joined, Chris Mitchell, Sara Castillo, Dr. Linda Tavel, Krista Goodness, Dave Davis, Marty Benson, and myself as we talked about our COVID-19 readiness, and how we are successfully moving forward together.

I want to congratulate the whole hospice team for maintaining focus and their normal rhythm throughout the COVID pandemic. Hospice’s business performance is strong, its admissions are tracking to plan, the quality of care remains unsurpassed, and they are on target to open two new de Novo locations in the next six weeks:  Cleveland, Texas and Marble Falls, Texas.

The hospice business faces the same resistance and challenges that all of our business units are seeing, especially the limited access to families where a client may reside. The team is doubling down, getting resourceful, and continuing to provide the exceptional service that our communities have always associated with our brand. Thank you for your focus & congratulations!

Today’s town hall was recorded and will be made available to you in the next few days, along with a link to the Home Health Town Hall held a couple weeks ago. I’ll let you know in my evening message when that’s available for viewing. Because some topics are relevant to everyone, I’d encourage you all to take the time to listen.

Thursdays are the days I communicate with you in words and in video. Today’s video digs into a lot of what I’m hearing in the industry, where we are doing really well, and where we’ve taken really big strides that will pay dividends in the future for AccentCare. The video is below, and as always, please send me a message if you have a comment or if something resonates with you.

Just one final closing message:  About a dozen very generous people have volunteered to make cloth masks for our colleagues. Now that so many regions are moving to mandatory mask wearing, the need is big and ongoing. If you want to add your name to the other generous volunteers, I’d be grateful. Just send an email to 

Have a great Thursday evening. We’ll talk again tomorrow.