Around the Clock Care

The AccentCare team visits you or your loved one at scheduled times and frequencies. When something happens outside of those scheduled visits – we have a National Call Center that you can call 24/7. The Call Center team are all AccentCare employees and each and everyone is focused on how they can provide immediate help to you or your loved one.

What we'd like you to know:

  • You can reach a AccentCare staff member 24 hours a day, and language assistance services are available.
  • Our team will make regular visits to you or your loved one.
  • You may observe our team members writing notes on their laptop or phone during their visits. This helps us better coordinate your care if you call us after-hours.
  • We use our technology to help schedule visits, so you can have peace of mind in knowing when a AccentCare team member will next visit you or your loved one.

AccentCare’s goal is to be immediately responsive when you need us. We work to deploy help during evenings, weekends, and holidays. Our goal is to get the help you need as soon as you want it. The team you meet during your first week on hospice is made up of nurses, social workers, hospice aides, and spiritual care providers – we encourage you to get to know them and work out a visit schedule or communication plan that works for you and your family.

Technology at the Bedside

The team caring for you during the day uses their computer or mobile device to document in our shared medical record so that all information we have is current and accurate. Please expect to see your nurse open their computer while they are visiting – this is called bedside documentation and AccentCare values this as part of the high-quality communication we provide.

When to Call

Please call us at 855-812-1136 if you have a question, need comfort or reassurance, or notice a change in condition or a new symptom. We care about you and your family and want to help alleviate pain, difficulty breathing, ease restlessness, or control issues of nausea, vomiting, or diarrhea. Please call if your loved one gets taken to the hospital. For a more complete list of reasons to contact us at any time of the day or night, reference the Patient/Family Consent and Education for Hospice Care booklet you received when we began caring for you or your loved one. If you’ve misplaced it, please let us know and our staff will be happy to get another copy for you.

Through high-quality communication, AccentCare strives to listen carefully, recognizing that you are the expert in your own care, and explain things in a way you or your caregiver can easily understand. The Call Center includes multilingual staff for this reason. Our Call Center team uses your medical record to communicate with the professionals nearest to your home for a thorough, safe hand-off.

Questions to ask your Hospice Care Team about 24/7 Support

  • What happens if my symptoms get worse? How will I reach you?
  • Do I need to change my daily routine?
  • Please explain my medication sheet.
  • What will the medicine you are prescribing do? How do I take it? Are there any side effects?
  • Please explain the tools in my home patient chart, including the visit calendar.
  • When can I expect the hospice team to visit?
  • How will my doctor know what’s happening?

Our Services

Questions? Please use the site Chat feature for your convenience OR call 800.834.3059